Privacy Policy

This privacy policy notice is served by Bike Ranch Snowdonia at Cae Gwyn Farm, Bronaber, Trawsfynydd, Gwynedd, LL41 4YE under the website; www.bikeranchsnowdonia.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

This notice has been prepared in accordance the Data Protection Act 2018 which incorporates the UK’s implementation of the General Data Protection Regulation (GDPR).

Policy key definitions

• “I”, “our”, “us”, or “we” refer to the business, [Bike Ranch Snowdonia or Cae Gwyn Farm].
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

• We are registered with the ICO under the Data Protection Register, our registration number is: ZB030670.

Use and collection of personal information

In general, you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you place a booking through our website you will need to register contact details and you will be asked to provide certain information.

Our booking system is through a specialised external company called Anytime Booking and with our account with them we have secure data holding. All our bookings are run through this technology with secure access only for the owners of Bike Ranch Snowdonia / Cae Gwyn Farm Holidays. We are the Data Controller, whereas Anytime Booking is the Data Processor.

Data is stored on a secure UK based server.

 Information you provide is to: 

• register your booking via our website and to administer it.
• To respond to your enquiry.
• To register you for our newsletter (that you have opted in to).
• For website analytics and better improve the customer experience of our website.

We will not disclose, sell or do anything otherwise with your personal information to third parties without your permission.

Cookies

We use cookies on the website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Security

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Payment Security

When making a payment, check that there is a lock symbol in the web address bar at the top. If there is not, there may be an issue with our SSL Certificate. In this case, please notify us immediately and do not make the payment until we have confirmed it will be safe.

Our payment transfers are handled by Stripe; therefore, we do not hold any information about your payment card, other than the last 4 digits of the long number and the cardholder’s name. Stripe is an internationally renowned company protected by the most secure methods; however, you should satisfy any security concerns yourself by visiting their website: www.Stripe.com.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

External links from our website

We are committed to ensuring you make the most of your time in Snowdonia, so have many links to other websites from our site, including partner networks and affiliates.

If you follow a link to any of these websites, please note that you have left our website and these websites have their own privacy notices.

We do not accept any responsibility or liability for these third-party policies or websites. Please check their policies before you submit any personal information to these websites.

Your personal rights and how to contact us

There are a number of rights the law provides in relation to your personal data:

• You can ask for your personal data not to be used for direct marketing purposes.
• You can request how and what way the data we hold on you is processed.
• You can ask us to amend and update any inaccurate data.
• You can request personal data to be irretrievably erased (where there is no requirement for us to keep processing it).
• You can ask us to temporarily suspend the processing of any data if you feel we do not have any reason to continue using it and there is no good reason for us to not to continue processing it.

Should you have any queries or concerns about how your personal data is used by us or questions related to this privacy policy statement, please send your request in writing to us.

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request. There is an admin payment fee of £10.

Amendments to this privacy notice

Any future changes to our privacy notice will be updated on this website. Please check back frequently for any amendments.